ReplyBox gives teams a shared WhatsApp inbox with operational controls around ownership, status, routing, automation, and customer context.
- Work conversations as a team without sharing one phone.
- Assign ownership and status so no customer is lost.
- Tag conversations and contacts for search, reporting, and broadcast audiences.
- Use notes and activity to keep context inside the inbox.
- Send scheduled messages and paced broadcasts.
- Integrate through public API tokens and outbound webhooks.
- Pair and monitor WhatsApp channels.
- Manage organisations, roles, permissions, members, and invitations.
- Configure integrations such as UtopiaSpace SSO, payroll disciplinary bridge, and Toppie webhooks.