¶ Inbox
Conversations, assignment, statuses, pinning, starring, notes, search, contact rail, command palette, and keyboard shortcuts.
Product primer
It lets an organisation run one or more WhatsApp numbers together: every conversation, assignment, status, tag, note, broadcast, automation, and integration lives in one shared operating surface.
Core idea
Customers message the business on WhatsApp. ReplyBox turns those chats into team work: people can claim conversations, leave internal notes, track statuses, search history, use CRM context, automate replies, and send approved campaigns without sharing a phone.
It is both a customer-facing SaaS product and an internal Utopia service. Utopia workflows depend on it for outreach and payroll-disciplinary messaging, so reliability matters as much as product polish.
Product surface
Conversations, assignment, statuses, pinning, starring, notes, search, contact rail, command palette, and keyboard shortcuts.
Text, media, voice, documents, stickers, locations, reactions, replies, edits, revokes, contact cards, groups, mentions, and read receipts.
QR pairing, lifecycle state, health tracking, migration, multiple channels per organisation, and WhatsApp Cloud API coexistence.
Message Flows, keyword replies, scheduled messages, broadcasts, pacing, send windows, HTTP steps, and AI-assisted nodes.
Contacts, tags, notes, profile details, conversation history, and generated CRM titles when AI is enabled.
Organisations, RBAC, UtopiaSpace SSO, public REST API, outbound webhooks, API tokens, Sentry, and notifications.
Who it serves
System shape
The API is the source of truth. The connector is a transport adapter; durable data belongs in Postgres, not inside the WhatsApp session process.
Remember